Policies

ADDITIONAL DRIVERS

ADDITIONAL DRIVERS – ADDITIONAL DRIVER CHARGE IS $5.00 PER DAY WITH A MAXIMUM OF 3 ADDITIONAL DRIVERS. ADDITIONAL DRIVERS AGES 18- 24 YEARS IS $10 PER DAY.

AGE

AGE – THE MINIMUM AGE OF THE RENTER OR ANY ADDITIONAL DRIVER IS 18. DRIVERS AGE 18-24 MAY RENT A VEHICLE FOR AN ADDITIONAL CHARGE OF $10.00 PER DAY. NO ADDITIONAL CHARGES WILL APPLY IF RENTER IS 25 YEARS OR OVER.

BUSINESS HOURS

BUSINESS HOURS – THIS OFFICE IS OPEN 8:00AM TO 6:00PM DAILY AND 8:00AM TO 3:00PM ON CHRISTMAS DAY.

SPECIAL HOURS ARE FROM 7:00PM – 10:00PM FOR INCOMING CONFIRMED RESERVATIONS ON LATE FLIGHTS.

CDW

THERE ARE 3 AVAILABLE C.D.W OPTIONS AVAILABLE TO RENTERS:

OPTION 1. CDW BASIC: ADDITIONAL $12.99 DAILY- CDW is an optional damage coverage available whilst the vehicle is under rental agreement. CDW is not an insurance, but is a waiver between the renter and the Company, that the Company waives their right to charge the renter for valid Collision or damage to the Vehicle provided the Vehicle is used in accordance with the rental agreement. It covers damages to the rental vehicle after the deductible of $800.00 is met by the renter. CDW is at an additional rate of $12.99 daily. Please note that damages to or replacement of tires and rims, windshield and mirrors and keys are NOT covered under this service.

OPTION 2. CDW BASIC PLUS: ADDITIONAL $18.99 DAILY- this OPTION INCLUDES GLASS AND TIRE PROTECTION (GTP). CDW is an optional damage coverage available whilst the vehicle is under rental agreement. CDW is not an insurance, but is a waiver between the renter and the Company, that the Company waives their right to charge the renter for valid Collision or damage to the Vehicle provided the Vehicle is used in accordance with the rental agreement. It covers damages to the rental vehicle after the deductible of $500.00 is met by the renter. CDW is at an additional rate of $18.99 daily. Please note that damages to or replacement of tires and rims, windshield and mirrors are covered under this service. Please note that lost keys are NOT covered under this service.

OPTION 3. CDW GOLD: ADDITIONAL $24.99 DAILY- this OPTION INCLUDES GLASS AND TIRE PROTECTION (GTP) AND PERSONAL ACCIDENT WAIVER (PAW). CDW is an optional damage coverage available whilst the vehicle is under rental agreement. CDW is not an insurance, but is a waiver between the renter and the Company, that the Company waives their right to charge the renter for valid Collision or damage to the Vehicle provided the Vehicle is used in accordance with the rental agreement. It covers damages to the rental vehicle after the deductible of $300.00 is met by the renter. CDW is at an additional rate of $24.99 daily. Please note that damages to or replacement of tires and rims, windshield and mirrors are covered under this service and personal accidents. Please note that lost keys are NOT covered under this service.

DECLINING Collision Damage Waiver (CDW): FOR ANY RENTER DECLINING C.D.W HIGHER DEPOSITS MAY APPLY. Any damages sustained to the unit whilst under contract, is the sole responsibility of the renter. Total costs levied are on are on a case by case basis. Renter is responsible for total damages to unit and to return unit to its original rentable state. Damage charges will be applied to credit card provided.

DEBIT CARDS

DEBIT CARDS – DEBIT CARDS ARE PERMITTED WITH HIGHER DEPOSITS REQUIRED. NO CASH DEPOSITS ARE ALLOWED.

ECONOMY RENT A CAR ACCEPTS VISA, MASTER CARD, DISCOVER AND AMEX. NO ONE OTHER THAN THE PERSON NAMED ON THE CREDIT CARD MAY USE THAT CREDIT CARD FOR THE DEPOSIT. CARD HOLDER MUST BE PRESENT AT THE TIME OF RENTAL WITH IDENTIFICATION (I.D), AND THE CREDIT CARD MUST BE PRESENTED AT THE TIME OF PICK UP. THE NAME AND SIGNATURE ON THE REAR OF THE CARD MUST MATCH THE NAME AND SIGNATURE ON THE I.D.

A DEPOSIT PLUS TOTAL COST OF RENTAL WILL BE AUTHORIZED ON THE CREDIT CARD AT THE TIME OF PICK UP. THE AUTHORIZATION MAY BE USED TOWARDS DAMAGES TO THE VEHICLE (IF ANY), LATE CHARGES, REFUELING OR ANY OTHER ADDITIONAL FEES.

DRIVERS LICENSE

DRIVERS LICENSE – RENTER MUST PRESENT A VALID DRIVER LICENSE AT THE TIME OF RENTAL.

EMERGENCY INFO

EMERGENCY ROADSIDE ASSISTANCE PROGRAM (ERP): ALL CONTRACTS WILL BE AUTOMATICALLY ENROLLED IN THE EMERGENCY ROADSIDE ASSISTANCE (ERA) PROGRAM AT A SURCHARGE OF $1.99/DAY. SERVICES MAY INCLUDE JUMP STARTS, TIRE CHANGES, GAS SERVICES (IN CASE RENTER RUNS OUT OF GAS) PRODUCT PRICING WILL BE CHARGED AT PREVAILING RATES. IF CUSTOMER PREFERS NOT TO PARTICIPATE, THEY MUST DECLINE PARTICIPATION UPON RENTAL PICK UP AND BE RESPONSIBLE FOR ANY *SERVICE FEES* IN THE EVENT ANY SUCH SERVICES LISTED ABOVE MAY BE REQUIRED.

GAS

VEHICLE SHOULD BE RETURNED WITH SAME AMOUNT OF FUEL AS RENTED TO AVOID A REFUELING SERVICE CHARGE.

CUSTOMERS MAY SELECT ONE OF THE FOLLOWING OPTIONS FOR REFUEL:

  1. FUEL-TO-GO (PREPAID FUEL): THIS OPTION ALLOWS RENTERS TO PAY FOR FULL TANK OF GAS AT THE TIME OF PICK-UP AT CURRENT AVERAGE ON-ISLAND RATES AND RETURN EMPTY. THERE IS NO REFUND FOR UNUSED FUEL.
  2. FUEL CHARGED AT COMPLETION: ALLOWS RENTERS TO PAY FOR FUEL USED AT THE END OF THEIR RENTAL AT A RATE OF $11.50 PER GALLON.
  3. REFILL BEFORE RETURN: RENTERS CAN REFILL VEHICLE TO ISSUED FUEL LEVEL BEFORE RETURNING UNIT. THERE ARE NO REFUNDS ON FUEL REFILL OVERAGES.

GEOGRAPHIC

VEHICLES CAN BE TAKEN ON ANY ROADS AND OFF ROADS IN PROVIDENCIALES

VEHICLES ARE NOT TO BE TAKEN ON THE BEACH AND DRIVEN IN THE SAND OTHERWISE THIS IS CONSIDERED NEGLIGENCE AND A VIOLATION OF COMPANY POLICY. AN IMMEDIATE CHARGE OF $500.00 FOR DEBUGGING AND UNDERCARRIAGE DAMAGE WILL APPLY.

INSURANCE

LIABILITY INSURANCE IS GOVERNMENT MANDATED AND IS COMPLIMENTARY TO EACH RENTER AS IT IS INCLUDED IN THE RENTAL FEE.

IN THE EVENT OF AN ACCIDENT, RENTER IS REQUIRED TO STAY AT THE SCENE OF THE ACCIDENT AND CONTACT THE POLICE TO MAKE A POLICE REPORT.

ONE-WAY

THERE MAY BE AN ADDITIONAL CHARGE FOR DROPPING OFF THE VEHICLE AT A DIFFERENT LOCATION. THE DROP OFF CHARGE VARIES DEPENDING ON WHERE VEHICLE IS RETURNED. HOTELS, VILLAS, PRIVATE AIRPORT AND FERRY LOCATIONS ARE ALL SUITABLE DROP OFF POINTS; APPROPRIATE FEES WILL APPLY DEPENDING ON DISTANCE OF LOCATION.

OPTIONAL PROTECTION PRODUCTS

EMERGENCY ROADSIDE ASSISTANCE PROGRAM (ERP): ALL CONTRACTS WILL BE AUTOMATICALLY ENROLLED IN THE EMERGENCY ROADSIDE ASSISTANCE (ERP) PROGRAM AT A SURCHARGE OF $1.99/DAY. SERVICES MAY INCLUDE JUMP STARTS, TIRE CHANGES, GAS SERVICES (IN CASE RENTER RUNS OUT OF GAS) PRODUCT PRICING WILL BE CHARGED AT PREVAILING RATES. IF CUSTOMER PREFERS NOT TO PARTICIPATE, THEY MUST DECLINE PARTICIPATION UPON RENTAL PICK UP AND BE RESPONSIBLE FOR ANY *SERVICE FEES* IN THE EVENT ANY SUCH SERVICES LISTED ABOVE MAY BE REQUIRED.

PAYMENT

PAYMENT – WE ACCEPT MASTERCARD, VISA, DISCOVER, AMEX AND DEBIT CARDS.

DEPOSIT: THE AMOUNT OF THE RENT PLUS A MINIMUM OF $ 300.00, WILL BE HELD ON YOUR CARD AT THE TIME OF THE RENTAL. ONCE THE VEHICLE IS RETURNED DEPOSIT WILL BE RELEASED ON OUR END. INTERNATIONAL PROCESSING CAN TAKE ANYWHERE BETWEEN 1 TO 21 BUSINESS DAYS.

RESERVATION HOLD TIME

VEHICLES ARE HELD FOR 2 HOURS AFTER THE STATED ARRIVAL TIME. IN THE CASE OF ARRIVALS WITH PROVIDED FLIGHT NUMBERS, VEHICLES ARE HELD FOR 2 HOURS AFTER FLIGHT HAS LANDED AND CLEARED. IN THE EVENT OF FLIGHT DELAYS OR EMERGENCIES VEHICLES MAY BE HELD FOR EXTENDED PERIODS BEYOND THE 2 HOUR THRESHOLD PROVIDED THAT THE NEW ARRIVAL TIME HAS BEEN UPDATED ON FLIGHT ARRIVAL SCREENS. RENTERS WHO ARE ABLE MAY CONTACT THE OFFICE VIA PHONE @ (649)946-8302 OR EMAIL: CUSTOMERSERVICE@CAICOSWHEELS.COM FOR ANY FLIGHTS CHANGES, DELAYS OR CANCELLATIONS.

SHUTTLE

ECONOMY IS LOCATED INSIDE THE MAIN TERMINAL OF THE PROVIDENCIALES INTERNATIONAL AIRPORT. AFTER EXITING CUSTOMS YOU WILL FIND OUR REPRESENTATIVE AT OUR BOOTH WAITING TO COMPLETE ALL PAPERWORK AND CREDIT CARD PROCESSING. AGENTS WILL THEN ESCORT YOU TO YOUR CAR AND ANSWER ANY QUESTIONS THAT YOU HAVE.

OTHER RATE INFORMATION

EXTRA HOUR RATE $10.00/ HR

EXTRA DAY RATE IS CHARGED AND PREVAILING ONE DAY RATE IF VEHICLE IS LATE MORE THAN 2 HRS

SPECIAL EQUIPMENT

CHILD SEATS $5.00/ DY

COMPLIMENTARY PREPAID CELL PHONES ARE AVAILABLE UPON REQUEST ONLY. RENTERS ARE RESPONSIBLE, AT ADDITIONAL COST, FOR THE PURCHASE OF PREPAID MINUTES TO BE PLACED ON THE PHONE FOR USE. CALLING RATES ARE SUBJECT TO RULES AND REGULATIONS OF LOCAL TELEPHONE COMPANIES.

CANCELLATIONS

GUESTS SHOULD CANCEL DIRECTLY FROM THE BOOKING SOURCE AS WELL AS ADVISE THE OFFICE DIRECTLY OF ANY CANCELLATIONS, USING THE CONFIRMATION NUMBER GENERATED AT THE TIME OF BOOKING.

ANY RESERVATIONS CANCELLED LESS THAN 48HRS BEFORE RESERVATION TIME IS CHARGED A RATE OF $25.00.

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